Privacy Policy

GoIndonesia.com is owned and operated by PT Karya Harmoni Indonesia (“GoIndonesia”) located at Wisma KAHA 4th Floor, Jl. K.H. Abdullah Syafi’ie 21C, Jakarta 12840, Indonesia, Fax +62-21-8378-7137, email cs@goindonesia.com.

The following Privacy Policy describes how we collect, use, disclose, and otherwise process personally identifiable information that we collect about individuals ("Personal Data") in connection with the services available from GoIndonesia through the web site located at www.goindonesia.com. By visiting GoIndonesia, you consenting to the collection, use, disclosure, process your Personal Data as described in this Privacy Policy. All data that we collect and process is stored on servers located in Jakarta.

On occasion GoIndonesia may revise this Privacy Policy to reflect changes in the law, our Personal Data collection and use practices, the features of GoIndonesia, or advances in technology. If we make revisions that change the way we collect or use your Personal Data, those changes will be posted in this Privacy Policy and the effective date will be noted at the beginning of this Privacy Policy. Therefore, you should review this Privacy Policy periodically so that you are up to date on our most current policies and practices. GoIndonesia will also prominently post such material changes prior to implementing the change.

We collect Personal Data about you that you provide to us while using GoIndonesia. Personal Data may include your name, address, phone number, credit card number, user ID KlickBCA or e-mail address. We also collect non-personally identifiable information, which may be linked to your Personal Data, including your log-in name, IP address, and search preferences related to specific searches.

To prevent unauthorized access, we maintain reasonable physical, electronic and organizational procedures to protect Personal Data against accidental or unlawful destruction or accidental loss, alteration, or unauthorized disclosure or access.

To protect your Personal Data, GoIndonesia currently uses Secure Socket Layer technology from Verisign to encrypt credit card information during transit. GoIndonesia also follows the regulations issued by the PCI (Payment Card Industry) Security Standards Council, which among other things regulate how to use and store credit card data.

We use Personal Data and other information collected through GoIndonesia to register you with GoIndonesia and our GoIndonesia Membership program, to provide you with the requested products and services, to build features that will make the services available on GoIndonesia easier to use, and to contact you about these services. This includes faster purchase requests, better customer support and timely notice of new services and special offers. From time to time, GoIndonesia may contact you to request feedback on your experience using the GoIndonesia, to assist us in improving the GoIndonesia, or to offer special savings or promotions to you as a GoIndonesia user, where you have indicated your consent to receiving such communications. If you would prefer not to receive notices of special savings or promotions, you may simply opt-out from receiving them by replying to GoIndonesia using the hyperlink provided in these notices.

GoIndonesia may share your Personal Data with third parties we employ to perform services on our behalf, such as web hosting services, data analysis, to market our products and services, to handle credit card transactions and to otherwise provide you with customer service. All such third parties will be under an obligation to maintain the security and confidentiality of the Personal Data, and to process the Personal Data only in accordance with our instructions.

In some cases, GoIndonesia may require that you transact directly with a third party to obtain services, or when you use the site to reserve a hotel room or obtain another product or service, we may provide your Personal Data to that hotel or other involved third party.

GoIndonesia may disclose Personal Data to protect ourselves against liability, to respond to subpoenas, judicial processes, legitimate requests by law enforcement officials, or as otherwise required in order to comply with applicable law, or to the purchasers in connection with any sale, assignment, or other transfer of all or a part of our business or company. We may also disclose Personal Data to enforce or apply the terms and conditions applicable to our products and services, or to protect the rights, property or safety of GoIndonesia, our users, or others.

In the situations described above, the recipient of the Personal Data may be located in a jurisdiction that may not provide an equivalent level of data protection to the laws in your home jurisdiction.

To serve you faster and with better quality, we use "cookie" technology on GoIndonesia. Cookies are small bits of code, usually stored on a user's computer hard drive, which enable a web site to "personalize" itself for each user by remembering information about the user's visit to the web site. Cookies can store a variety of information, including IP addresses, navigational data, server information, data transfer times, user preferences, and e-mail addresses and passwords needed to access GoIndonesia. The "Help" section of the toolbar on most Internet browsers will tell you how to prevent your browser from accepting new cookies or how to configure your browser to reject cookies altogether. If you disable cookies, you might not be able to access important functions or features of GoIndonesia and your use of GoIndonesia may be limited. The cookies used on GoIndonesia are associated with a user's Personal Data.

Persons under the age of 18 are not eligible to use any services on GoIndonesia.

We always try to solve all problems or complaints quickly and fairly. Correspondence should be sent to: Customer Service Manager, Karya Harmoni Indonesia, Wisma KAHA 4th Floor, Jl. K.H. Abdullah Syafi'ie 21C, Jakarta 12840, Indonesia or via fax +62-21-8378-7137 or via email cs@goindonesia.com.